Terms of Service/Cancellation Policy
Isla Mujeres Vacations is a reservation/booking company and not a direct service provider. I understand that I will receive all information necessary to receive the products I have reserved but that Isla Mujeres Vacations is not responsible for any liability, injuries or disputes with the individual vendors. Our staff will be able to assist if problems arise that you are unable to resolve with the individual vendors or with your reservations. Isla Mujeres Vacation staff are available Monday – Friday 9:00am to 5:00pm and Saturday from 9:00am to 12:00pm CST (island time). These are the normal business hours. When placing your order please keep these hours in mind.
Cancellation policies are different with each product. You will receive a cancellation policy in your confirmation letter that is specific to the product you have reserved. In case of a family emergency and the cancellation of your trip, you will need to communicate with our staff to determine what options are available.
All trips that involve boats are subject to cancellation due to severe weather conditions. Please remember that the boats do go out in the rain. In the event that a trip you have scheduled is cancelled by the vendor, we will make every effort to reschedule the trip while you are on the island. If that is not possible your payment will be refunded minus the administrative fee.
Each product has a refund policy based on the individual vendors. In your confirmation letter you will receive all information regarding the refund policy for the product or products you have reserved. IMPORTANT: A 30% administrative fee will be non refundable on any product. Golf cart and scooter companies have a no refund policy. If a golf cart/scooter has been reserved in advance they will not be able to offer it to another customer. In case of family emergencies, contact our staff for assistance.
By agreeing to the terms of service I am acknowledging that I have read and understand the above and that I will not hold Isla Mujeres Vacations liable for any personal or financial problems encountered while on my vacation.